BEGIN:VCALENDAR VERSION:2.0 METHOD:PUBLISH CALSCALE:GREGORIAN PRODID:-//WordPress - MECv5.22.2//EN X-ORIGINAL-URL:https://www.cfxessentials.com/ BEGIN:VEVENT UID:MEC-b66a88fda29fe547dfd323335fac0230@cfxessentials.com DTSTART:20230429T191500Z DTEND:20230429T200000Z DTSTAMP:20230105T131400Z CREATED:20230105 LAST-MODIFIED:20230307 SUMMARY:De-Escalation: Tips on Defusing Toxic Encounters DESCRIPTION:Words matter!\nWhat we say and how we say it can be the difference between an argument and voluntary compliance. The words we choose, our tone, pitch, and volume, along with our non-verbal cues, can further our communications and interactions and, in the case of a toxic situation, defuse it in a positive manner.\nBased on proven conflict de-escalation principles, this entertaining 45-minute class covers:\n\nThe biggest obstacles to effective communications\nWhy you might be the difficult person!\nTen phrases you should never use\nWhy others do not hear what we say\nHow to establish a link and build rapport between you and an angry individual\nHow to end an angry rant\nTechniques that will help you protect yourself from complaints\n\nThis class is applicable to any person in a service capacity. It is also relevant for dealing with spouses, kids, work colleagues, etc.\n X-ALT-DESC;FMTTYPE=text/html:
Words matter!
What we say and how we say it can be the difference between an argument and voluntary compliance. The words we choose, our tone, pitch, and volume, along with our non-verbal cues, can further our communications and interactions and, in the case of a toxic situation, defuse it in a positive manner.
Based on proven conflict de-escalation principles, this entertaining 45-minute class covers:
This class is applicable to any person in a service capacity. It is also relevant for dealing with spouses, kids, work colleagues, etc.
URL:https://www.cfxessentials.com/cfx-sessions/de-escalation-tips-on-defusing-toxic-encounters/ ORGANIZER;CN=:MAILTO: CATEGORIES:Breakout Session LOCATION:Christ Lutheran Fellowship Hall END:VEVENT END:VCALENDAR